If you're not completely satisfied with your order at WoolBox, we are able to accept returns for up to 30 days after receipt of your order. We can offer a full refund on the cost of your items, as long as they are returned in a fully resalable condition, with original packaging intact - items cannot be returned once they have been used or cut.
- Returns accepted up to 30 days after receiving your order
- Items must be returned in a fully resalable condition
- Full refund on the cost of your items
- We are unable to cover the cost of returning items or the initial delivery charge
- Within your return parcel, please include your order number, name & address details and we recommend you use a tracked postage service
- Please allow 14 working days for your refund to be processed.
Damaged or Faulty Items
For faulty or damaged items, please email us directly at [email protected] and include further details on you issue and also your order number and name/address.
We are unable to accept returns of
- Books/Patterns and Leaflets
- Measured items such as Fabrics and Haberdashery etc
- Digital downloads